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Terms & Conditions

DELIVERY & RETURNS

TERMS & CONDITIONS

 

DELIVERY

Our delivery costs are outlined below. We only accept orders with shipping addresses from UK or EU Countries. All orders will be personally responded to in order to confirm estimated delivery timescales.

 

UK – free delivery

Europe (other than UK) – 15GBP

 

Joshua Millard will ship your purchase to all worldwide destinations subject to DHL, FEDEX and UPS delivery availability.

Due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.

All transactions are shown in British Pounds Sterling (£).

When you place an order with Joshua Millard a confirmation of your order and the amount charged to your credit card, will be sent to the email address you have registered with us. This document will contain your order number and details of the items you have purchased. Please keep this documentation somewhere safe in the unlikely event you have a problem.

 

 

PRE ORDER ITEMS

Pre Order items may take 8-16 weeks to ship depending on the product, which will be confirmed with you by email once your order has been received.


 

RETURNS

You may return items sold to you by joshua-millard.com within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition. No returns, refunds or exchanges shall be accepted on items purchased in the sale or Pre Order items. All returns must be authorised by us before sending merchandise back. Simply send request to enquiries@joshuajeffreymillard.com within 14 days of the order’s delivery date. 

The merchandise must not be worn, altered, damaged or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Joshua Millard. Original shipping fees are not refundable. Import taxes outside the EU are also not refundable by Joshua Jeffrey Millard Ltd.  A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Joshua Millard studio. Financial institutions may require additional days to process the refund before the funds are returned to the account.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union (EU). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with Joshua Millard within the above stated timeframe. Please note that Joshua Jeffrey Millard Ltd does not accept liability for returned goods.

When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.


 

RETURNING PRE ORDER ITEMS

Pre Order items are purchased in advance of the garment being manufactured, therefore the item is produced especially for you in your preferred size and colour. As a result, no returns, exchanges or refunds will be accepted. To ensure the best fit please measure your body and compare to our size chart to make sure you are pre ordering the correct size. If you are unsure about fit, fabric or shape, please contact us before placing the pre order. Delivery dates will be confirmed to you over email once the order has been placed.

 

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Website Terms of Use and Sale

 

These terms and conditions (“Terms”) are the terms on which we make available our website joshua-millard.com (referred to below as the “Website”) to consumers. Please read these Terms carefully before you start to use the Website. By using the Website you confirm that you accept these Terms and you should not use the Website if you do not agree to them. You should keep a copy of these Terms for future reference.

 

INFORMATION ABOUT US

 

We are Joshua Jeffery Millard Ltd. t/a Joshua Millard a company registered in England and Wales under registration number 9859354. Our registered address is Joshua Jeffrey Millard Ltd, Glebe Farm, Ashmore, Salisbury, Wilts SP55AE UK. Our VAT number is GB 227625112.

 

If you have any questions, complaints or comments about this Website then please contact us on enquiries@joshuajeffreymillard.com.

 

YOUR USE OF THE WEBSITE

 

Security

 

You agree to notify us immediately by email to enquiries@joshuajeffreymillard.com if you become aware of or suspect any unauthorised use of your information.

 

Your promises to us

 

You confirm that:

all information and details provided by you to us are true, accurate and up to date in all respects; and you will comply with the restrictions on your use of the Website as set out in these Terms.

 

You agree that in using the Website you will not:

use the Website for any unlawful purpose or in any way that interrupts, damages, impairs or renders the Website less efficient; transfer files that contain viruses, Trojans, worms or other harmful material; or access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Website security measures;

 

You agree to compensate us fully if:

a claim or legal proceeding is brought against us by any other person as a result of your breach of these Terms; and/or you have acted negligently, recklessly or in a deliberately harmful way and we have suffered losses as a result of your use of the Website or any content you have submitted to us.

 

Rights granted and rights reserved

 

We reserve the right to suspend, restrict or terminate access to the Website or any part of it at any time without notice. We endeavour to ensure that the Website is always available but do not guarantee that it will be available uninterrupted or error free.

 

We are the owner or the licensee of all Website design, text, graphics and software as well as the owner or licensee of all present and future intellectual property rights in any of the products displayed therein. Trademarks and logos shown on the Website are either owned by Joshua Jeffrey Millard Ltd. or a third party. Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights or the intellectual property of third parties.

 

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the web pages or materials on the Website or the computer codes of elements comprising the Website other than for your own personal use. Subject to the above, you may download insubstantial excerpts of this content for the purpose of viewing it, provided that no more than one copy of any information is made.

 

Any use other than that permitted may only be undertaken with our prior express authorisation.

 

Links to and from other Websites

 

You may link to our home page provided that you do so in a fair and legal way and not in a way that may damage or takes advantage of our reputation or that suggests any form of association, approval or endorsement on our part.

 

You may not frame our Website nor may you create a link to any part of our Website other than the home page unless we give you written permission (which we may withdraw at any time).

 

Where our Website contains links to other websites provided by third parties, these links are provided for your information only and do not constitute an endorsement by us of those sites. We have no control over the contents of those sites, and accept no responsibility for them or any loss or damage that may arise from your use of them.

 

About the information on this Website

 

We aim to update our Website regularly, and may change the content at any time. Any of the material on our Website may be out of date at any given time and we are under no obligation to update this material.

 

YOUR PURCHASES

 

The ordering process and order confirmations

 

Your order constitutes an offer to us to buy the relevant product. All orders are subject to availability and to acceptance by us. We will send you an email acknowledging receipt of your order. Please note that this does not constitute acceptance by us. The contract for purchase of the product is only formed when we send you an email confirming acceptance of your offer.

 

We reserve the right not to accept an order for any reason (including, but not limited to, where we have not been able to obtain authorisation for payment, shipping restrictions apply or a product is out of stock).

 

All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods you have ordered are unavailable, a full refund will be offered.

 

Prices and payment

 

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. Our prices may change at any time but price changes will not affect orders we have confirmed with you. If the price of a product is obviously wrong, we will not be obliged to provide the product to you at that price.

 

Prices shown are inclusive of UK VAT. However, if the rate of VAT changes between the date of your order and the date we take payment we will adjust the rate of VAT that you pay.

 

We accept payment by the following debit or credit cards only: Visa, Mastercard, and Paypal. Payment will be debited from your account shortly after your order has been placed and confirmed.

 

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

 

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

 

DELIVERY

Our delivery costs are outlined below. We only accept orders with shipping addresses from UK or EU Countries.All orders will be personally responded to in order to confirm estimated delivery timescales.

 

UK – free delivery

Europe (other than UK) – 15GBP

 

Joshua Millard will ship your purchase to all worldwide destinations subject to DHL, FEDEX and UPS delivery availability.

Due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.

All transactions are shown in British Pounds Sterling (£).

When you place an order with Joshua Millard a confirmation of your order and the amount charged to your credit card, will be sent to the email address you have registered with us. This document will contain your order number and details of the items you have purchased. Please keep this documentation somewhere safe in the unlikely event you have a problem.


 

PRE ORDER ITEMS

Pre Order items may take 8-16 weeks to ship depending on the product, which will be confirmed with you by email once your order has been received.


 

RETURNS

You may return items sold to you by joshua-millard.com within 14 days from the date of delivery for a full refund, providing that the return tag remains attached to the garment and the item is in the same condition. No returns, refunds or exchanges shall be accepted on items purchased in the sale or Pre Order items. All returns must be authorised by us before sending merchandise back. Simply send request to enquiries@joshuajeffreymillard.com within 14 days of the order’s delivery date.

The merchandise must not be worn, altered, damaged or washed. Merchandise must be returned in its original condition, and accompanied by its original tags. Merchandise returned damaged may be rejected and sent back to the customer at the discretion of Joshua Millard. Original shipping fees are not refundable. Import taxes outside the EU are also not refundable by Joshua Jeffrey Millard Ltd.  A refund will be issued back to the original method of payment for the merchandise returned. We require up to 5 business days of receiving the merchandise at the Joshua Millard studio. Financial institutions may require additional days to process the refund before the funds are returned to the account.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Union (EU). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with Joshua Millard within the above stated timeframe. Please note that Joshua Jeffrey Millard Ltd does not accept liability for returned goods.

When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.


 

RETURNING PRE ORDER ITEMS

Pre Order items are purchased in advance of the garment being manufactured, therefore the item is produced especially for you in your preferred size and colour. As a result, no returns, exchanges or refunds will be accepted. To ensure the best fit please measure your body and compare to our size chart to make sure you are pre ordering the correct size. If you are unsure about fit, fabric or shape, please contact us before placing the pre order. Delivery dates will be confirmed to you over email once the order has been placed.


 

OUR LEGAL OBLIGATIONS AND LIMITS ON OUR LIABILITY

 

You have certain rights under the law. These include:

that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website; certain remedies if a product is defective; and a right to cancel your order within fourteen days (as set out above).

 

Nothing in these Terms is intended to affect these rights. For more information about your legal rights in the UK contact your local Citizens Advice Bureau or Trading Standards Office.

 

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images indicated on our website.

 

We are not responsible for losses and damage that you might suffer which are:

 

not caused by our breach of these Terms;

 

a side effect of the main loss or damage and which are not reasonably foreseeable by you and us when you begin to use the Website;

 

a result of our failure to provide the Website (or any part of it) or withdrawal of products from the Website or a result of our refusal to accept an order for any reason;

 

a result of any unauthorised access to your personal information (unless this is due to our negligence);

 

caused by a distributed denial-of-service attack, virus or other technologically harmful material that may affect your computer equipment, programs, data or other material due to your use of the Website (including your downloading any content from the Website or any website linked to it);

 

failure to meet any of our obligations where we are prevented from doing so by events beyond our control (including, but not limited to, fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God).

 

If you are buying products in the course of a business, rather than for personal use, the terms and conditions for business sales shall apply.

 

We do not exclude liability for death or personal injury caused by our negligence or that of our employees and agents or for fraud.

 

GENERAL

 

We may change these Terms from time to time by amending this page and will give you reasonable notice of any material changes. By continuing to use the Website you accept the version of the Terms current at the time of your use. Changes to these Terms will not affect any order from you that we have already accepted. We recommend that you check this page for updates from time to time.

 

If we need to notify you under these Terms, we will do so by email to the email address which you have given to us. If you need to notify us under this Agreement please do so by email to enquiries@joshuajeffreymillard.com.

 

We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another other legal entity. You agree that we may do so provided that:

 

this will not adversely affect the standard of the products or the service you receive under these Terms; and in the case of transfer only, after we notify you of the date on which we will transfer our rights and obligations under these Terms to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.

 

These Terms are personal to you. You may not transfer your rights or obligations under these Terms to anyone else without our written consent.

 

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

 

These Terms are not intended to give rights to anyone except you and us.

We will do our best to resolve any disputes over these Terms. If you wish to take legal action:

 

if you order from within the United Kingdom you may take such action against us under the laws of the relevant part of the United Kingdom in your local courts.

 

if you order from elsewhere in the EU you may take such action against us under the laws of the relevant part of the EU in your local courts

 

if you order from outside the European Union you must take such action in England and the laws of England shall apply.

 

These Terms are only available in the English language.

 

These Terms were last updated on 22/03/17